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Our Commitment to Well-Being

Our commitment to well-being

HALF MOON REOPENS

Based on the guidelines from the Government of Jamaica and in conjunction with the country’s border re-opening, Half Moon has already reopened our Rose Hall Villas, while Eclipse at Half Moon will welcome guests starting November 1, 2020. Founders Cove will re-open on December 15, 2020. 

Travel Guidelines Jamaica’s Ministry of Tourism has put together protocols for incoming visitors to Jamaica. Half Moon is located approximately 10 mins away from Sangster International Airport (MBJ).

Travel Guidelines for Visiting Jamaica from the USA
This policy is effective through October 31, 2020, at which point it will be re-evaluated. For further information, please visit www.visitjamaica.com/travelauthorization 

Please follow these simple steps after making your reservation at Half Moon:

  1. Non-Jamaican residents 12 years and over arriving from the USA must submit a negative COVID-19 polymerase chain reaction (PCR) or Antigen test before arriving in Jamaica.
  2. Please take the test within 10 days of your date of travel. The test should be performed at a medical laboratory that is accredited by the College of American Pathologists (CAP).
  3. Submit your travel authorization application. Your travel authorization will not require the test result; instead, you must present your negative test result to an airline representative before boarding your flight to Jamaica.
  4. You will receive an e-mail with your travel authorization

Transportation Transfers to and from the resort may be organised with our reservations department. Upon clearing immigration and customs, please proceed to the Half Moon arrival lounge, where the agents will assist with your transfer.

Guests of Rose Hall Villas will be able to enjoy the following amenities:

  • Private pool
  • Golf
  • Equestrian activities
  • In-room spa massages
  • Beach access, which includes the swimming lagoon, non-motorised watersports and private yoga sessions

Dining Each villa’s dedicated staff of butler, housekeeper and cook will be on-hand to cater to your needs, including organising menus prior to arrival. Restaurants at Eclipse and Founders Cove remain temporarily closed at this time, except for Hammock Bar situated on Sunrise Beach.

Certifications Half Moon has received its Covid 19 Compliant Seal of Approval and is a Covid 19 Compliant Approved Tourism Entity as determined by the Ministry of Health and Wellness Covid
19 Workplace Protocols; and the Ministry of Tourism Health and Safely Protocols. Half Moon received the AAA Inspector’s Best of Housekeeping Award for 2020.  

AAA Best of Housekeeping Award       Tripadvisor

Health & SanitISation Guidelines

GUESTS & SERVICE PROFESSIONALS HEALTH

The health and safety of our guests and service professionals is our primary objective.

Surface Areas
Throughout our resort, Half Moon has increased its already-rigorous cleaning protocols. Surfaces are thoroughly treated with hospital-grade disinfectants and cleanings are conducted with increased frequency.

Guest Contact
All medical advice, including that from the CDC and WHO, states that direct, person-to-person contact is the primary way COVID-19 spreads. To help prevent risk of transmission in this way, Half Moon implemented the following protocols:

  1. Placed signage in its lobbies reminding guests to maintain physical distancing protocols (at least six feet)

  2. Adjusted furniture in restaurants and lobbies to allow for appropriate physical distancing (at least six feet)

  3. Masks (required) and gloves are readily available for hotel guests

  4. Installed additional hand-sanitising stations at the entrances to our hotels and resorts, near the front desk and entering fitness and meeting spaces.

Service Professional Arrival to Work
At each service professional entrance, the security team administers non-invasive digital temperature readings for all service professionals. Anyone displaying a temperature over 100.4°F will be taken to a private area for a secondary temporal temperature screening. Service professionals confirmed to have a temperature over 100.4°F will not be allowed to enter the property and will be directed toward appropriate medical care.

Physical Distancing
Guests are advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while in lines, using the elevator or moving around the property. Restaurant tables, and other physical layouts, are arranged to ensure appropriate distancing. Service professionals are reminded to practice physical distancing by standing at least six feet away from guests and other service professionals whenever possible. All resort outlets will comply with local or state-mandated occupancy limits. Due to physical distancing limits, guests are required to wear masks on the elevator and in guestroom hallways. In all other locations, guests are encouraged to wear masks.

Hand sanitiser
Hand sanitiser dispensers, touchless whenever possible, are placed at key guest and service professional entrances and contact areas such as driveways, reception areas, hotel lobbies, restaurant entrances, meeting and event spaces, pools, spa and exercise areas. Hand sanitiser is provided in public areas and throughout the back of house for service professionals.

Public Area Signage
Health and hygiene reminders are posted throughout the property, including physical distancing and the proper way to wear, handle and dispose of masks.

Back-of-the-House Signage
Signage is posted throughout the property reminding service professionals of the proper way to wear, handle and dispose of masks, use gloves (in positions deemed appropriate by medical experts), how to wash hands and sneeze, and to avoid touching their faces.

Service Professional & Guest Health Concerns
Our service professionals are given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property, and they will be ready to provide support to our guests. Service professionals are instructed to stay home if they do not feel well and told to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Service professionals and guests who exhibit any of the symptoms of COVID-19 while at the property will be instructed to immediately make this information known to managers and hotel security respectively.

The Guest Experience

Guest Arrival: All guests entering Half Moon will be offered a mask to wear. Appropriate signage will also be prominently displayed, which outlines proper mask usage, request to use hand sanitiser and current physical distancing practices in use throughout the property. 

Guest Arrival via Valet, Taxi or Ride Share:

  • Guests will enter the hotel/resort through doors that are either propped open, are automated or manually operated by an employee.
  • Employees will not open the doors of cars or taxis.
  • Guests requesting bell service will be assisted and the bell cart sanitised after each guest is assisted.
  • Guest luggage will be handled with (white) glove service

Hotel Guest Elevator:

  • Button panels will be sanitised at regular intervals, at least once per hour.
  • Signage will be posted to explain the current hygiene and sanitisation procedures.
  • No more than four guests will be permitted in the elevator.

 

Cleaning Products and Protocols

Half Moon will use cleaning products and protocols which meet CDC/EPA guidelines, and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We will work closely with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and necessary PPE. 

Public Spaces and Communal Areas
The frequency of cleaning and sanitising is increased in all public spaces with an emphasis on frequent-contact surfaces including, but not limited to, front desk check-in counters, bell desks, door handles, public bathrooms, room keys and locks, ATMs, and stair handrails, gym equipment, dining surfaces and seating areas.

Guest Rooms
Industry-leading cleaning and sanitising protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.

Laundry
All bed linen and laundry are changed daily and continue to be washed at a high temperature and in accordance with CDC guidelines. Dirty linen is bagged in the guest room to eliminate excess contact while being transported to the laundry facility.

Back of the House
Frequency of cleaning and sanitisation is increased in high-traffic, back-of-house areas with an emphasis on service professional dining rooms, service professional entrances, uniform rooms, service professional restrooms, loading docks, offices, kitchens, security scanning podiums, and training classrooms.

Shared Equipment
Shared tools and equipment is sanitised before, during and after each shift or anytime the equipment is transferred to a new service professional. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, safety buttons, folios, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resort.

Room Recovery Protocol
In the event of presumptive case of COVID-19, the guest’s room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitisation protocol by a licensed third-party expert.

Air Filter and HVAC Cleaning: Air filter replacement and HVAC system cleaning will be increased, and fresh air exchange maximised.

Physical Distancing

Throughout Half Moon, we will meet or exceed state and local health authority guidelines on proper physical distancing. 

Queuing
Any area where guests or service professionals need to queue is clearly marked for appropriate physical distancing. This includes check-in, check-out, coffee shops and casual dining.

Hotel Front Desk, Business Center and Concierge
Agents utilise every other workstation to ensure separation between service professionals, whenever possible.

Restaurants and Bars
Restaurants and bars feature reduced seating capacities to allow for a minimum of six feet between each seated group/party of guests. Maximum of 6 people per table.

Meeting and Event Spaces
Meeting and banquet set-up arrangements allow for physical distancing between guests in all meetings and events, based on CDC recommendations. Self-serve buffet style food service is suspended and replaced by alternative service styles.

Retail Spaces
In coordination with our retail partners, guest occupancy limits are enforced to allow for appropriate distancing at both our owned and leased retail spaces.

Pool and Beach
Pool and beach seating is configured to allow for at least six feet of separation between groups of guests.

Back of the House
Physical distancing protocols are used in service professional dining rooms, uniform areas, inhouse meeting rooms, shared office spaces, and other high-density areas to ensure appropriate distancing between service professionals

SERVICE PROFESSIONAL RESPONSIBILITIES

The role Half Moon service professionals play is vital for an effective sanitisation, health and hygiene program.

Hand Washing

Proper hygiene and frequent handwashing with soap are vital in helping to combat the spread of the virus. All Half Moon service professionals are instructed to wash their hands for 20 seconds or use sanitiser when a sink is not available every 60 minutes and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering, going on and returning from break, and before or after starting a shift.

COVID-19 Training

All service professionals have received training on COVID-19 safety and sanitisation protocols with more comprehensive training for our teams with frequent guest contact, including housekeeping, food and beverage, public area departments, hotel operations and security.

Personal Protective Equipment (PPE)

Appropriate PPE is worn by all service professionals based on their roles and responsibilities, and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE is mandatory. Every service professional entering the property is provided a mask and required to wear that mask while on property. Gloves are provided to service professionals whose responsibilities require them, as determined by medical experts, including housekeeping and public area attendants and security officers in direct contact with guests.

Daily Pre-Shift & Timekeeping

Service professional pre-shift meetings are conducted virtually or in areas that allow for appropriate physical distancing between service professionals. Larger departments stagger service professional arrival times to minimise traffic volume in back-of-house corridors. Hand sanitiser is available at each time clock location and service professionals are required to sanitise their hands after clocking in. Our management team provides constant communication, and proper PPE and sanitisation procedures are followed and updated per the latest expert guidance.

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